Problem:

I get one of the following errors when I visit EurekaLog's web-site, or trying to install EurekaLog:

• 12031 / ERROR_INTERNET_CONNECTION_RESET ("The connection with the server was reset");
• 12157 / ERROR_WINHTTP_SECURE_CHANNEL_ERROR ("An error occurred in the secure channel support").

Reason:

EurekaLog uses WinInet / WinHTTP to make secure internet connections. Therefore, EurekaLog relies on operating system's support for SSL/TLS. The mentioned errors occur when client and server can not negotiate on common encryption protocol or exact details (ciphers).

Solution:

• Install latest service pack for your operating system;
• Install latest Internet Explorer for your operating system;
• Install latest updates for your operating system;
• Enable latest encryption protocols, disable obsolete protocols:
  • Open Internet Explorer;
  • Go to "Tools" / "Internet Options" menu;
  • Switch to "Advanced" tab;
  • Scroll down to "Security" section;
  • Disable "SSL 2.0", "SSL 3.0", enable "TLS 1.0" or "TLS 1.1", "TLS 1.2", and "TLS 1.3" (depending on which options are available; we recommend to disable "TLS 1.0" when "TLS 1.1", "TLS 1.2", or "TLS 1.3" options are available and enabled);
• Download license file manually from web-site using another machine

Important Note: EurekaLog uses SHA2 certificate for SSL/TLS connection. Therefore, support for SHA2 must be present in your operating system.

See also:

• Unable to install EurekaLog on Windows 2000, Windows XP, Windows 2003