Knowledgebase: Installation
6.x: Installer runtime error.
Posted by Alexander Alexeev on 20 March 2009 09:06
When I run the installer I get the message like:
Runtime Error (at 37:687):
Cannot open file

  • If you have any anti-virus or other scanner running - make sure that it does not interfere with unpacking files (for example, AV can block access to files due to false-positive alert).
  • Try to clear your %TEMP% folder.
  • Check if you have enough free disk space.
  • You should also try to run installer under admin account (run it elevated under Vista or later Windows versions).
  • Install all available Windows updates via Windows Update.

Checked EL version: 6.0.19
Ticket ID: 301

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