Knowledgebase
Installer hangs on launch
Posted by Aleksandr Alekseev on 10 February 2015 16:36

Problem:

I downloaded and started installer. However, it hangs on start. Nothing happens.

Reason:

It is a known problem with Malwarebytes Anti-Malware tool. Its driver (mbamchameleon.sys) injects into CreateProcess call and cause infinite loop during check for digital signature of some signed executables.

Solution:

  • Avoid mbamchameleon.sys:
    • Uninstall Malwarebytes (important: simple stop/exit will not help; even if services are off, the driver will continue to run)
    • OR
    • Use safe mode.
  • Contact Malwarebytes support for help.

This is not EurekaLog issue, it is not specific to any EurekaLog version. An empty signed Delphi executable will exibit the same behaviour. The problem seems to be related to certain digital certificates.


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