RSS Feed
Knowledgebase : General
     
PROBLEM: If I compile my project in "Debug" profile - everything works fine. But if I compile it in "Release" profile - EurekaLog does not work. Even though debug information options are set properly. REASON: This is a known bug [1] (archive [...
PROBLEM: I get one of the following errors when I visit EurekaLog's web-site, or trying to install EurekaLog: * 12031 / ERROR_INTERNET_CONNECTION_RESET ("The connection with the server was reset"); * 12157 / ERROR_WINHTTP_SECURE_CHANNEL_ERROR ("...
PROBLEM: My application is fast when Eurekalog is disabled. But it runs significantly slower with EurekaLog enabled, like 20-50 times. For example, loading data without EurekaLog takes about 0.5 seconds, with EurekaLog - 50 seconds. REASON: Eureka...
PROBLEM: I have EL enabled in the project, but I get the message "Cannot use 'CurrentEurekaLogOptions' without EurekaLog activate". POSSIBLE SOLUTIONS: See this article [1] (see also [2]) Tested EurekaLog version: 6.05 SEE ALSO: * Unexpe...
PROBLEM: If I enable EL then my application crashes with AV. For Delphi call stack points to System.Initialization. For C++ Builder the call stack has one item: something marked "Dlgs". EXPLANATION: There is a bug in new Delphi/C++ Builder versions...
PROBLEM: EL shows partial call stack when reraising exception. void test() { throw Exception("actual exception"); // this line is not showed in call stack } void test2() { try { test(); } catch (const Exception // stack trace starts here - n...
PROBLEM: When I add ExceptionExpertXXX.bpl to my package I get an error message 'You cannot use the EurekaLog package in other packages. Remove the "XXX" file from the "YYY" package and rebuild it.' when compiling my project. SOLUTION: Remove package ...
PROBLEM: When I enable EurekaLog in my project and try to recompile application - I get a linker error, saying that there are unresolved externals, related to EurekaLog. REASON: There must be something wrong with your IDE's or project's settings. App...
PROBLEM: I've declared a new exception (EMyException = Exception) and added exception filter for it. But it do not work. EXPLANATION: That's because your application do not have EMyException class. You've declared alias for Exception, not the new exce...
PROBLEM: I'm using EurekaLog in multi-threaded application and sometimes see random access violations or range check errors or other exceptions. REASON: You're calling some EurekaLog routines, which works with global resources. For example, building...
PROBLEM: I'm getting error message about external exception C0000006. REASON: That's EXCEPTION_IN_PAGE_ERROR. It means that the OS loader failed to page in some data required for the application to run, probably due to an I/O error or other error. May...
PROBLEM: Compilation date field is empty in bug report. Call stacks doesn't contain useful information. REASON: Empty compilation date means that EurekaLog wasn't able to read debug information, embedded into your executable. There can be seve...
PROBLEM: When I compile my projects in IDE - I get compilation error "Exceptionlog.dcu not found" (or ".pas"). REASON: Search path settings of your project or IDE are wrong/corrupted. SOLUTION: * Please, make a clean reinstallation of EurekaLog by...
You should log in to your account [1] on the web-site. Once you're logged in to your control panel - you should see available to you EurekaLog versions. There will be a link to download the last stable and last test version of EurekaLog (if any pres...
Your log in is your e-mail address (which you've used to buy EurekaLog). Your password is sent to you in the confirmation e-mail after purchase. * If you didn't receive your e-mail - check you spam folder (e-mail client or server). It's a good ide...
PROBLEM: I upgraded to the new version of EurekaLog and now my old project can not be compiled (there are multiply compilation errors). REASON: Two major versions of EurekaLog may contain breaking changes. SOLUTION: * Delete old .dcu/.o...
PROBLEM: EurekaLog (IDE add-on) and/or EurekaLog's tools use bad/unreadable font. REASON: EurekaLog use system's settings for fonts. It uses lfMessageFont (SystemParametersInfo with SPI_GETNONCLIENTMETRICS) for general font and GetStockObject(...
PROBLEM: I have strange crashes/AVs when trying to open or save file from EurekaLog (IDE or tools). Viewer is unable to start - just nothing happens. REASON: Most common reason for any issues within system dialogs is bad Shell (Explorer) exten...
Many times you know that due to user input or other external factors, a line of code will sometimes generate a non-fatal exception in your application. You may not want your mailbox filled with silly bug reports about users entering bad passwords, Etc....
PROBLEM: My EurekaLog-enabled application generates bug reports in encrypted form, but I didn't specify any password. What is this default password? REASON: Most probably that your EurekaLog settings was corrupted. Note: in some cases "corr...
PROBLEM: I get access violation exception every time I start the application. Then application crashes. I use EurekaLog 6 and XE2 IDE. REASON: Update 3 for RAD Studio XE2 (Delphi and C++ Builder) has broken working of EurekaLog. It contain bre...
PROBLEM: I can not debug my application/DLL. All breakpoints are non-functional. REASON: There may be several possible reasons for this. This issue is not specific to EurekaLog. SOLUTION: * First, be sure to (re-)setup debugging options...
PROBLEM: I get "The operating system is not presently configured to run this application." error message when working with EurekaLog. REASON: The error message comes from ERROR_IOPL_NOT_ENABLED (197/$C5) error code [1]. It is usually caused...
If you have forgotten your password then please do the following: * Open your browser and go to: https://www.eurekalog.com/resetpassword.php [1] * Enter your email address into the "E-Mail" field. You must use the same email address that you used to ...
PROBLEM: IDE may stop executing my application when I run it under debugger. IDE opens a new tab in code editor with EurekaLog's unit. However, there is nothing useful inside, just a lot of repeating "// You do not have source code" lines. REASON: ...
PROBLEM: "The application seems to be frozen" error message appears when I run the EurekaLog Viewer. REASON: This is a known bug/issue in DevExpress components [1], which we are using in the Viewer. SOLUTION: Set the default printer to some av...
PROBLEM: We are using CData [1]'s connectors with FireDAC to issue a SQL statement. When executing the SQL statement when EurekaLog is enabled, we get a generic exception error: E0434352 on the Query.Open. EurekaLog reports this exception as: CLR (...
PROBLEM: My application runs fine without EurekaLog, but fails after adding EurekaLog. It fails with the error like "REST request failed: Error sending data: (12175) A security error occurred", which is the ERROR_WINHTTP_SECURE_FAILURE error. I am us...
Help Desk Software by Kayako Resolve